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Grievance Officer

Raise a complaint about your data, about content made with Luzarc, or about how we handled an earlier request.

Grievance Officer

grievance@luzarc.com

Tell us who you are, how to reach you, what the complaint is about (with a link or the film and shot, if it concerns content), and what you would like us to do.

Response times

How quickly we respond

  • We acknowledge every complaint within 24 hours.
  • Privacy requests are answered within 30 days.
  • Content complaints are resolved within 7 days.
  • Intimate or impersonating imagery is removed within 2 hours of a valid complaint.
  • Court or government orders are acted on within 3 hours.

To report content urgently, such as intimate imagery or impersonation, use Report abuse.

If you are not satisfied

For a complaint about your personal data, you can go to the Data Protection Board of India. For a complaint about content, you can appeal to the Grievance Appellate Committee under the Information Technology Rules, 2021.

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