1. In short
- Luzarc is a free, invite-only beta for people aged 18 and over. No payments are taken.
- We collect what we need to run your account and make your films. Nothing is sold.
- Your prompts and references go to third-party AI model providers only to generate what you asked for.
- Dictated audio is translated and discarded. We never store it.
- Each company's data sits in its own isolated database schema.
- This website uses no analytics or advertising trackers.
In this policy, "Luzarc", "we" and "us" mean the operator of the Luzarc service at luzarc.com and app.luzarc.com. We follow India's Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
2. What we collect
- Invite requests
- When you ask for an invite: your name, work email, company, role, what you want to make and how you heard about us. The form is run by Google Forms and the answers are stored in our Google account.
- Account
- Your name and email address. If you sign in with Google, the basic profile Google shares. If you use a passkey, its public key only; your fingerprint or face never leaves your device.
- Company and team
- Your company name, workspaces, who belongs to each, their roles, and invitations sent.
- Your content
- Scripts, prompts, uploaded images and references, the characters, locations, objects and styles you create, and the images, video and sound generated for you.
- Dictation
- When you press Dictate, up to 30 seconds of audio is sent for translation and then discarded. We keep the resulting text and the language detected.
- Credits
- The credits granted to your account and what each job used. Payments are not live in the beta, so we hold no card or bank details.
- Security and usage
- Sign-in times, IP address, browser, and an audit log of administrative actions, kept to protect accounts and investigate misuse.
3. How we use it
- To provide the service: plan and render your films, keep film memory, and share work within your workspaces.
- To keep an accurate record of the credits granted to you and used.
- To secure accounts, prevent abuse and enforce our Beta Terms and Acceptable Use Policy.
- To send service emails such as sign-in codes and invitations. We send product updates only if you opt in, and you can opt out at any time.
We rely on your consent, on providing the service you or your company asked for, and on legal obligations. You can withdraw consent at any time; it does not affect processing already done.
4. How AI processing works
To make an image, a clip or its sound, Luzarc sends the prompt, and any reference pictures the shot needs, to the third-party AI model provider that runs the model you chose. Language tasks such as writing a script, planning shots and enhancing prompts go to a language model provider in the same way. The provider returns the result, and we copy it into your account's storage rather than relying on the provider's copy.
Luzarc does not use your content to train AI models. Providers process it under their own terms and may keep inputs and outputs on their side for a limited period.
5. Who processes it
We share data only with the categories of provider below, and only what each needs to do its job.
| Provider | Purpose | Data |
|---|---|---|
| Cloud hosting | Running the service, its database and file storage | All service data |
| Third-party AI model providers | Generating images, video, sound and text, and translating dictation | Scripts, prompts, reference pictures, dictated audio |
| Google Forms | Collecting invite requests | Name, work email, company, role, intended use |
| Email delivery | Sign-in codes and invitations | Name, email address |
Payments are not live in the beta.
Some providers process data outside India. Where they do, we rely on their contractual commitments to protect it. We disclose data to authorities only when the law requires.
6. How long we keep it
Your content stays while your account is open. When you delete a film or asset, it is removed from the service and from backups within 30 days. When an account closes, content is deleted 30 days after closure. Copies held by AI model providers are deleted under their own retention terms. Records of credits granted and used are kept while your account is open, and afterwards only as long as the law requires. Security logs are kept for 365 days.
7. How we protect it
- Each company's data lives in its own database schema, and every request is bound to one company before it touches data.
- Workspace access is checked on every request and every live update.
- Data is encrypted in transit, and any model-provider keys you give us are encrypted at rest.
- Administrative actions are written to an audit log.
If a security incident affects your personal data, we report it to CERT-In within 6 hours of becoming aware of it, tell you and the Data Protection Board of India without delay, and follow with a detailed report within 72 hours.
8. Your rights
You can ask to access, correct or erase your personal data, withdraw consent, nominate someone to act for you, and raise a grievance. Email contact@luzarc.com and we will reply within 30 days.
If your account belongs to a company, some requests are handled together with that company's administrators, who control its workspaces.
10. Age
Luzarc is only for people aged 18 and over. We do not knowingly collect data from anyone younger, and we delete it if we learn we have.
11. Changes
We will post changes here and update the date above. For material changes we will also tell you by email or in the app.
12. Contact and complaints
Privacy questions and requests: contact@luzarc.com.
Complaints go to our Grievance Officer at grievance@luzarc.com. If you are not satisfied with our response, you can complain to the Data Protection Board of India.